FREQUENTLY ASKED QUESTIONS

PLACING AN ORDER

How can I create an Account?

What if I forget my password?

Why isn't my order history showing up?

How can I find the right size for me?

What is the difference between fabrics?

What are the different rises?

What are the different pouch sizes?

What brick-and-mortar stores carry 2(X)IST?

Can you answer questions about 2(X)IST Evolve?

Where are your products manufactured?

What forms of payment do you accept?

What shipping methods are offered?

Why doesn't my discount code work?

How can I contact Customer Service?

Why do I have two charges on my credit card?

If I opt in for text alerts, will I get marketing emails too?

How can I be the first to hear about special promotions, new product launches and other news related to 2(X)IST?

How do I unsubscribe from marketing emails?

Do you offer Free Shipping?

Can you ship to P.O. Boxes?

Why can I only ship USPS to my address?

Do you ship to an APO/FPO/DPO address?

I live in Puerto Rico. What is the shipping fee and when will I get my order?

Do you ship outside the U.S.?

How is International Shipping calculated?

How much duty and tax will I have to pay?

Can you change the value of my order?

WHERE IS MY ORDER?

When can I expect delivery of monogrammed products?

How can I make changes to my order?

Why was my order cancelled?

How can I cancel my order?

How do I check the status of my order?

What does partially fulfilled mean?

How long does it take to process an order?

I placed an order after 12PM EST but need it tomorrow. What should I do?

How long will it take for my order to be shipped to me?

I received word that my order was delivered, but it's not here. What should I do?

RECEIVED MY ORDER

I received a damaged item, what do I do?

How do I care for my garment?

RETURNING MY ORDER

What is 2(X)IST's return policy?

How do I start a return?

When should I expect my refund?

Are any products non-returnable or non-refundable?

What isn't my order showing up in the Return Portal?

How do I check the status of my return?

Cam I return any 2(X)IST product?

What is the Holiday return policy?

Can I return items that are Final Sale?

How do I request a price adjustment?

Does 2(X)IST do price matching?